Your Data, Your Rights

Last updated: January 2025

8k8 11 Privacy Policy – How We Handle Your Personal Data

At 8k8 11, your privacy matters as much as your winnings. This Privacy Policy explains in plain language what personal data we collect, why we collect it, how we use it, and what rights you have as a Filipino player under the Philippine Data Privacy Act of 2012.

How 8k8 11 Protects Your Privacy

256-Bit SSL Encryption

Every connection to 8k8 11 is secured with 256-bit SSL encryption. Your personal and financial data is transmitted through encrypted channels so it stays private at every step.

Data Privacy Act Compliant

8k8 11 processes personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the rules set by the National Privacy Commission (NPC).

We Never Sell Your Data

Your personal information is never sold to third parties. We share data only when required by law, for payment processing, or with service providers bound by strict confidentiality agreements.

You Control Your Data

As a 8k8 11 player, you have the right to access, correct, delete, and restrict the processing of your personal data. These rights can be exercised through your account settings or by contacting us directly.

Minimal Data Collection

We collect only the data we genuinely need to operate your account, process transactions, verify your identity, and comply with regulatory requirements. No excessive collection, no unnecessary retention.

Marketing Opt-Out

You can opt out of marketing communications from 8k8 11 at any time — via the unsubscribe link in any email, through your account notification preferences, or by contacting support.

8k8 11

Your privacy is important to us. This Privacy Policy applies to all personal data collected and processed by 8k8 11 in connection with your use of the 8k811.click website and all associated services. By using the 8k8 11 platform, you acknowledge that you have read this policy. If you have any questions, please contact us at support@8k811.click.

1Who We Are

8k8 11 (operating through 8k811.click) is an online sports betting and gaming platform serving players in the Philippines. We are the data controller responsible for the personal data you provide when registering an account, placing bets, making transactions, or interacting with our platform in any way.

As a data controller, 8k8 11 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all related issuances by the National Privacy Commission (NPC).

You can reach our data protection contact at: support@8k811.click. We aim to respond to all privacy-related enquiries within 5 business days.

2Personal Data We Collect

8k8 11 collects only the personal data necessary to provide you with a safe, compliant, and functional betting and gaming experience. The categories of data we may collect include:

Identity and Contact Data

  • Full legal name
  • Date of birth
  • Philippine mobile number
  • Email address
  • Residential address (province, city, barangay)
  • Government-issued ID type and number (for KYC verification)

Financial and Transaction Data

  • GCash number, Maya number, or other registered payment method identifiers
  • Deposit and withdrawal history
  • Account balance and transaction records
  • Bank account or card details (where applicable — stored only in tokenised form)

Technical and Usage Data

  • IP address at the time of registration and login
  • Device type, operating system, and browser
  • Pages visited, bet history, session duration
  • Login timestamps and account activity logs

Communication Data

  • Customer support chat transcripts
  • Email correspondence with the 8k8 11 support team
  • Survey responses and feedback submitted voluntarily

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health conditions, or political affiliations unless required by specific regulatory obligations.

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3How We Collect Your Data

8k8 11 collects your personal data through the following methods:

Directly From You

When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or update your account profile — you provide data to us directly.

Automatically Through Your Use of the Platform

When you access the 8k8 11 website or use our services, our systems automatically collect certain technical data including your IP address, device identifiers, browser type, pages viewed, and session timing. This data is collected through server logs, cookies, and similar tracking technologies.

From Third-Party Payment Processors

When you make a deposit or withdrawal using GCash, Maya, or other supported payment methods, our payment processing partners may share transaction-confirmation data with 8k8 11 to ensure your account is credited or debited correctly. We receive only the minimum data necessary for payment reconciliation.

From Identity Verification Providers

During KYC (Know Your Customer) verification, 8k8 11 may use third-party identity verification services to validate government-issued ID documents. These providers process document images to confirm authenticity but do not retain your data beyond the verification process.

4Why We Use Your Personal Data

8k8 11 uses your personal data for the following purposes:

Purpose Data Used
Account registration and management Name, email, mobile number, date of birth
Identity verification (KYC) Government ID, date of birth, address
Processing deposits and withdrawals Payment method identifiers, transaction history
Bet placement and game operation Account balance, bet history, session data
Fraud detection and prevention IP address, device data, login history, transaction patterns
Regulatory compliance and reporting Identity data, transaction records
Customer support Contact information, account data, support history
Promotional communications (with consent) Email address, mobile number, betting preferences
Responsible gaming monitoring Betting frequency, session data, deposit patterns
Platform improvement and analytics Anonymised usage data, page interaction data

5Legal Basis for Processing

8k8 11 processes your personal data on the following legal grounds as recognised under the Philippine Data Privacy Act of 2012:

  • Contractual necessity: Processing required to fulfil our contractual obligations to you as a player — including account management, transaction processing, and bet settlement.
  • Legal obligation: Processing required to comply with Philippine laws and regulations, including anti-money laundering (AML) requirements under RA 9160 (AMLA) and gaming regulatory obligations.
  • Legitimate interest: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests do not override your rights.
  • Consent: Processing for direct marketing and promotional communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Sharing Your Personal Data

8k8 11 does not sell your personal data to any third party. We share your data only in the following circumstances:

Payment Service Providers

We share necessary transaction data with GCash, Maya, and other payment processors to facilitate deposits and withdrawals. These providers are bound by their own privacy policies and are prohibited from using your data for purposes other than payment processing.

Identity Verification Partners

For KYC compliance, 8k8 11 may share your ID document data with certified identity verification providers. These partners are contractually bound to process data only for verification purposes and to delete documents after verification is complete.

Regulatory and Legal Authorities

8k8 11 may disclose personal data to Philippine government agencies, regulators, law enforcement bodies, or courts when required by law — including responses to lawful requests under the Anti-Money Laundering Act (AMLA) and gaming regulations.

Technology and Infrastructure Providers

We use reputable third-party providers for hosting, analytics, and customer support infrastructure. These providers act as data processors on our behalf and are contractually required to maintain confidentiality and process data only as directed by 8k8 11.

Bottom line: Your data goes to payment processors so you can deposit and withdraw, to verification services so we can confirm your identity as required by law, and to our infrastructure partners so the platform works. That's it. No data brokers. No advertising networks. No data sales.

7Cookies and Tracking Technologies

8k8 11 uses cookies and similar technologies to operate the platform, remember your preferences, detect fraud, and analyse usage patterns. Here is a breakdown of the cookie types we use:

Strictly Necessary Cookies

These cookies are essential for the 8k8 11 platform to function. They manage your login session, keep your account secure, and ensure your bets are placed correctly. These cannot be disabled without disrupting the core service.

Functional Cookies

These cookies remember your preferences — such as your display language, odds format, and notification settings — so you don't have to set them again every visit at 8k8 11.

Analytics Cookies

We use anonymised analytics data to understand how players use the 8k8 11 platform, which pages are most visited, and where the experience can be improved. This data does not identify individual users.

Security and Fraud Detection Cookies

These cookies help 8k8 11 identify suspicious login activity, multiple account attempts, and bot traffic. They are essential for protecting your account and the platform's integrity.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging into your 8k8 11 account.

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8Data Retention

8k8 11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

  • Active account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with Philippine AML requirements.
  • Transaction records: Retained for a minimum of 5 years as required by the Anti-Money Laundering Act and gaming regulatory obligations.
  • KYC documentation: Retained for the duration of the account relationship and for 5 years post-closure.
  • Customer support records: Retained for 2 years from the date of each interaction.
  • Marketing consent records: Retained until you withdraw consent, plus 1 year as a record of the consent event.
  • Anonymised analytics data: May be retained indefinitely as it cannot be linked to individual players.

When data is no longer required for any of the above purposes, 8k8 11 securely deletes or anonymises it in accordance with industry-standard data destruction procedures.

9Data Security at 8k8 11

Protecting your personal data is a technical and organisational priority at 8k8 11. We implement the following security measures:

  • 256-bit SSL/TLS encryption on all data transmitted between your device and our servers;
  • Encrypted storage for sensitive personal data at rest, including ID documents and payment details;
  • Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent required for their function;
  • Regular security audits and penetration testing of our platform infrastructure;
  • Multi-factor authentication (MFA) available on all 8k8 11 accounts;
  • Fraud monitoring systems that flag suspicious account activity in real time;
  • Data breach response procedures in place to notify affected players and the NPC within the timeframes required by law.

Despite these measures, no online system is completely immune to security risks. We encourage you to use a strong, unique password for your 8k8 11 account and to enable multi-factor authentication for maximum protection.

10Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 8k8 11:

Right to Access

Request a copy of the personal data 8k8 11 holds about you.

Right to Correction

Request correction of inaccurate or incomplete personal data in your account.

Right to Erasure

Request deletion of data no longer necessary for the purpose it was collected, subject to legal retention obligations.

Right to Object

Object to the processing of your data for direct marketing at any time.

Right to Restrict

Request that 8k8 11 restrict processing of your data in certain circumstances while a dispute is being resolved.

Right to Portability

Receive a copy of your data in a structured, machine-readable format to transfer to another service provider.

Right to Withdraw Consent

Withdraw consent for marketing communications at any time without affecting prior lawful processing.

Right to Complain

Lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, contact us at support@8k811.click with the subject line "Data Subject Request." We will respond within 15 business days as required under the Data Privacy Act. We may need to verify your identity before processing your request.

11Children's Privacy

The 8k8 11 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under 18 years of age. Our registration process includes age verification checks, and we conduct additional verification where age is in doubt.

If we become aware that personal data has been collected from a person under 18, we will immediately suspend the associated account, delete the collected data, and void any bets placed. If you are a parent or guardian and believe that a minor has registered an account at 8k8 11, please contact us immediately at support@8k811.click.

12International Data Transfers

The primary data infrastructure for 8k8 11 is located in data centres serving the Philippine market. In limited cases, certain service providers (such as cloud infrastructure or identity verification partners) may process data outside the Philippines.

Where such transfers occur, 8k8 11 ensures that adequate safeguards are in place — including contractual data protection clauses, privacy shield certifications, or service providers located in jurisdictions recognised as having adequate data protection standards. We do not transfer data internationally without a valid legal basis and appropriate protections.

13Changes to This Privacy Policy

8k8 11 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When material changes are made, we will notify registered players via email or through a prominent notice on the platform.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically to stay informed about how 8k8 11 handles your personal data. Your continued use of the platform after any revision constitutes your acknowledgment of the updated policy.

If you disagree with any changes to this Privacy Policy, please stop using the 8k8 11 platform and contact us to request account closure and data deletion where applicable.

14How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal data 8k8 11 holds about you, please reach out through any of the following channels:

  • Email: support@8k811.click (subject: "Privacy Enquiry" or "Data Subject Request")
  • Live Chat: Available 24/7 through your 8k8 11 account dashboard
  • Response time: We aim to acknowledge all privacy enquiries within 2 business days and resolve them within 15 business days.

If you are not satisfied with our response or believe your data rights under Philippine law have been violated, you may file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.

For other platform-related enquiries, you may also consult our FAQ page or Terms and Conditions.

Your Data Is Safe at 8k8 11

Encrypted, compliant, and never sold. Join thousands of Filipino players who trust 8k8 11 with their data and their bets.

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